* Core team develops and supports, sometimes with help from community members
* Core team develops and supports or the functionality is deemed to be important enough to invest their time into bringing the plugin to its desired state in the long run.
* Compiler errors or functional failures block git merges
* Functionality problems such as 'known issues' or might still going into releases
* Functionality problems such as 'known issues' might still go into releases
* Features require user to install the plugin / functionality not installed by default
Tier 3 – Plugins (Community)
Community (Tier 3)
============================
- Tier 3 is community supported, this means the OPNsense core development team won't support it to avoid overloading the team
- When accepting a Tier 3 feature into the code base, it will come with a number of limits and conditions:
@ -54,3 +60,36 @@ Tier 3 – Plugins (Community)
- The code is offered as plugin and will not be part of the default OPNsense installation. The OPNsense core team will not be responsible for QA
- If the feature get lots of traction, and/or if the team just considers it very useful, it may get 'promoted' to being officially supported (Tier 2)
- The feature will be removed if the submitter stops maintaining it and no-one steps up to take over
Community
---------
If you need help with OPNsense you can always try the community options first.
When resorting to community support it is important to understand that anyone
helping you is doing so for free and at their own time. Even though your issue or
question may not be answered fully, it would be nice to thank the people who
help you.
To receive community support, the following options are available:
* Start searching this documentation & wiki
* The `OPNsense forum <https://forum.opnsense.org>`__
* Ask online users on `IRC Libera Chat <https://libera.chat/>`__ #opnsense
* Open a GitHub ticket (`core <https://github.com/opnsense/core/issues>`__, `plugins <https://github.com/opnsense/plugins/issues>`__) using one of our templates
..Note::
When a Github ticket is opened, it often is being tagged "support", but its status may change over time when more details
are known. Triaging issues takes time, the easier one can replicate an issue on a clean install, the higher the chance
tickets are being solved.
Commercial
----------
As we build and maintain the software used by individuals and companies all around the globe, we are able to help you
out when it comes to network design choices, solving issues and custom development around OPNsense.
Extended professional support services are available for an annual fee.
You can find our options in `the OPNsense webshop <https://shop.opnsense.com/product-categorie/support/>`__
or you may `contact us <https://shop.opnsense.com/contact-us/>`__ directly.